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Terms & Conditions
Here at FinderMonkey we offer the highest standards of service so you can be sure you have come to the right place. We have tried to make our terms and conditions as simple and straightforward as possible. If you have any questions then please feel free to ring us on 0113 2825900 and we will be happy to help.
Here they are then, the 'legals'
In these Terms and Conditions “we, our, us, FinderMonkey” refers to FinderMonkey.co.uk
1. Acceptance of terms
2. Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not FinderMonkey.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
You must use any information provided in a lawful and sound manner, if we, Findermonkey doubt this is the case we reserve the right to cancel any order without refund or further explanation.
By agreeing to the terms and conditions you are declaring that you are not finding individuals for any unlawful reasons or acts and are not in breach of any orders or restraints from any courts, organizations or other body.
3. Limitation of Liability
FinderMonkey.co.uk will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.
Nothing within this agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of FinderMonkey.co.uk, its employees or agents.
Findermonkey and its associated content providers make considerable efforts to make search results as accurate as possible. However, we accept no responsibility for the accuracy or entirety of data contained within our databases.
4. Alteration of Service or Amendments to the Conditions
FinderMonkey.co.uk reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.
FinderMonkey.co.uk has complete discretion to modify or remove any part of this site without warning or liability arising from such action.
All intellectual property of FinderMonkey.co.uk such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of FinderMonkey.co.uk.
By using the Website you agree to respect the intellectual property rights of FinderMonkey.co.uk and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.
The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.
7. Access to FinderMonkey.co.uk
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
8. Third Parties
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
11. Governing Law and Jurisdiction
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.
You understand that payment is received within seven days of any work being completed for the full amount; failure to do this will result in further action being taken, unless a credit account has been arranged. Costs are clearly set out within the website and full amount must be paid. Failure to pay will result in the use of debt collection agencies and solicitors, interest and costs may be added. Results will not be given until full payment has been made unless a prior arrangement has been made. Any credit terms and credit periods must be discussed with FinderMonkey.co.uk.
13. Recheck Policy
All rechecks must be requested within 28 days of receiving your results.
14. Subject is Deceased
Please be aware you will still be charged the full trace fee if we discover the person you are looking for is deceased, due to the costs involved in confirming the information.
14a. Subject Bankrupt
If you order a trace on a person who owes you money and we ascertain that your subject has been declared bankrupt you will be charged the full trace fee, this is due to the costs involved in searching for the information and the legal connotations it raises for the creditor.
15. Order Cancellation
Search requests can be cancelled within 24 hours of placing the request by email or telephone. Cancellations will not be accepted after FinderMonkey have completed the request and payment must be paid in full.
16. Site Security
The purchase area of FinderMonkey.co.uk is secure, we use industry standard secure sockets layer (SSL) technology to allow for encryption of sensitive information such as your name, address and critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event it is intercepted by someone else. FinderMonkey.co.uk does not store your card details.
17. Data Security
The FinderMonkey.co.uk website is secure. We do not send random marketing emails to personal email addresses (spam). The FinderMonkey website conforms to the requirements of the Data Protection Act, 1998. Our data protection registration number is Z1696138 and our company number is 6987749.
18. Alternative Services
If you have ordered a 'No Find No Fee' search we will of course endeavour to carry out your search on this basis. If we need to order documents such as birth certifcates then you may be offered an Indepth search, this will include an upfront fee, this is to cover the researchers costs and the cost of any documents that we need to order. You are under NO obligation to proceed under these terms but should you choose to do so the fee you pay is NOT refundable.
19. Our Promise
At FinderMonkey.co.uk we pride ourselves on offering only the highest standards of service. We trace people ethically and with integrity. We will assist our customers in any way we can, if you need help understanding any results we supply, feel free to contact us and we will be happy to help. If you are unsure of what product or service you need, again feel free to give us a call to discuss your requirements.
Some of our customers know what information they need but don’t know which service to order, if this sounds like you then just call us on 0113 2825900 and we will talk you through your options.
Our staff will:
Be courteous, helpful and give a polite efficient service at all times.
Give clear advice and information.
Be discreet at all times.
Search ethically and with integrity
We aim to:
Conclude all new cases within the agreed time frame.
Raise any case queries with the customer within 24 hours.
Check every document we produce for inaccuracies.
Confirm all addresses through database enquiries and local contact.
The site is secure so you can order in complete confidence.